Combining Service Design and UX

People are the heart of services – Service Design is a multi-disciplinary methodology that enables a more holistic view of the design process. At UX Connections, we use a variety of design and research methods in our process to unveil ubiquitous actions to improve relations and the delivery of services.

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Why AI needs diversity – and fast

It’s easy to assume that the decisions produced by an algorithm would be neutral. By letting an uninvested and objective machine make a decision on which applicant to hire, or who is guilty in a criminal trial, it feels as though there should be a more accurate outcome than by allowing a biased and subjective human to decide. It seems, however, that this is not the case: Artificial Intelligence (AI) is inheriting the biases of its human creators. 

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